<XML><RECORDS><RECORD><REFERENCE_TYPE>7</REFERENCE_TYPE><REFNUM>5232</REFNUM><AUTHORS><AUTHOR>Calder,M.</AUTHOR><AUTHOR>Reiff,S.</AUTHOR></AUTHORS><YEAR>2000</YEAR><TITLE>Modelling Legacy Telecommunications Switching Systems for Interaction Analysis</TITLE><PLACE_PUBLISHED> Systems Engineering for Business Process Change, P. Henderson (ed.) </PLACE_PUBLISHED><PUBLISHER>Springer</PUBLISHER><PAGES>182-195</PAGES><ISBN>ISBN 1-85233-222-0</ISBN><LABEL>Calder:2000:5232</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>