<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>5388</REFNUM><AUTHORS><AUTHOR>Johnson,C.W.</AUTHOR><AUTHOR>Kavanagh,J.</AUTHOR></AUTHORS><YEAR>1996</YEAR><TITLE>Electronic Gridlock</TITLE><PLACE_PUBLISHED>People and Computers XI: HCI'96 Adjunct Proceedings </PLACE_PUBLISHED><PUBLISHER>British HCI Group</PUBLISHER><PAGES>78-89</PAGES><LABEL>Johnson:1996:5388</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>