<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>5420</REFNUM><AUTHORS><AUTHOR>Johnson,C.W.</AUTHOR></AUTHORS><YEAR>1999</YEAR><TITLE>The Problems of Assessing Attitudes to Usability in Commercial Organisations</TITLE><PLACE_PUBLISHED>IEE Colloquium: Making User-Centered Design Work </PLACE_PUBLISHED><PUBLISHER>IEE Publications</PUBLISHER><PAGES>-</PAGES><LABEL>Johnson:1999:5420</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>