<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>5450</REFNUM><AUTHORS><AUTHOR>Leplatre,G.</AUTHOR><AUTHOR>Brewster,S.A.</AUTHOR></AUTHORS><YEAR>1999</YEAR><TITLE>Improving the Design of Telephone-Based Interfaces</TITLE><PLACE_PUBLISHED>Volume II of the Proceedings of INTERACT'99, Edinburgh, UK </PLACE_PUBLISHED><PUBLISHER>British Computer Society</PUBLISHER><PAGES>45-46</PAGES><LABEL>Leplatre:1999:5450</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>