<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>5462</REFNUM><AUTHORS><AUTHOR>Love,L.</AUTHOR><AUTHOR>Johnson,C.W.</AUTHOR></AUTHORS><YEAR>1997</YEAR><TITLE>Using Diagrams to Support the Analysis of Systems 'Failure' and Operator 'Error'</TITLE><PLACE_PUBLISHED>People and Computers XII: Proceedings of HCI'97 </PLACE_PUBLISHED><PUBLISHER>Springer</PUBLISHER><PAGES>245-262</PAGES><LABEL>Love:1997:5462</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>