<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>5781</REFNUM><AUTHORS><AUTHOR>Johnson,C.W.</AUTHOR></AUTHORS><YEAR>2000</YEAR><TITLE>Using Incident Reporting to Combat Human Error</TITLE><PLACE_PUBLISHED>Booktitle: 'People and Computers XIV. In Proceedings of HCI 2000. (McDonald, S., Waern, Y., and Cockton, G., Eds.) </PLACE_PUBLISHED><PUBLISHER>Springer</PUBLISHER><PAGES>311-326</PAGES><ISBN>1-85233-318-9</ISBN><LABEL>Johnson:2000:5781</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>