<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>6163</REFNUM><AUTHORS><AUTHOR>Renaud,K.V.</AUTHOR><AUTHOR>Van Dyk,T.J.</AUTHOR></AUTHORS><YEAR>2001</YEAR><TITLE>Tailoring E-Commerce Sites to Ease Recovery after Disruptions.</TITLE><PLACE_PUBLISHED>Annual International Computer Software and Applications Conference. COMPSAC 2001. Chicago, Illinois, USA. October 8-12, 2001. </PLACE_PUBLISHED><PUBLISHER>IEEE</PUBLISHER><LABEL>Renaud:2001:6163</LABEL><ABSTRACT>Developers of e-commerce applications are often unrealistic about how their site will be used, and about possible outcomes during site usage. The most commonly considered outcomes of a user's visit to a site are firstly that the visit culminates in a sale, and secondly that the user leaves the site without buying anything. In the second case sites often remember any accumulated items so that a shopper can return at a later stage to resume shopping. In this paper I consider certain disruptions, such as breakdowns, problems caused by human errors, and interruptions which could affect the outcome of the e-commerce shopping experience. These events have definite and possibly long-lasting effects on users and applications should therefore be developed to cater for these eventualities so as to enhance the usability of the site and encourage further usage. We develop a model for analysing e-commerce application usage, and using this model, propose an evaluation strategy for determining whether an e-commerce site will be resistant to such factors. The proposed evaluation mechanism is applied to three sites to arrive at what we shall call a disruption-resistance score. </ABSTRACT></RECORD></RECORDS></XML>