<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>6740</REFNUM><AUTHORS><AUTHOR>Van Biljon,J.</AUTHOR><AUTHOR>Renaud,K.V.</AUTHOR><AUTHOR>De Kock,E.</AUTHOR></AUTHORS><YEAR>2002</YEAR><TITLE>Zazu: Investigating the Differences between Experts and Novices in Using an Advisory Support Tool</TITLE><PLACE_PUBLISHED>Proceedings of SAICSIT 2002. Annual Research COnference of the South African Institute of Computer Scientists and Information Technologists. 16-18 Sept. 2002 </PLACE_PUBLISHED><PUBLISHER>Research Studies Press</PUBLISHER><PAGES>30-43</PAGES><ISBN>1-58113-596-3</ISBN><LABEL>Van Biljon:2002:6740</LABEL><ABSTRACT>Curriculum planning is undertaken by University students at least once a year. Some Universities allow students to study part-time and to make up their degree in successive years by accumulating a few modules each year. The curriculum-planning process becomes far more complicated in this case since students can enrol for modules at different levels concurrently. Exacerbating factors are phased-out modules, complicated module requirements and inexperienced advising staff. When these factors are taken into account the planning process becomes far more error-prone. A prototype advisor support tool, named Zazu, was developed to address the problems related to paper-based advising. In evaluating the tool a marked difference between the user-satisfaction of expert and novice advisors emerged. This paper discusses the differences between experts and novices in using the advisory support tool, and draws conclusions about how best to structure user interfaces for each advisor category based on the results obtained from the Zazu study. </ABSTRACT></RECORD></RECORDS></XML>