<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>7298</REFNUM><AUTHORS><AUTHOR>Sinnott,R.O.</AUTHOR><AUTHOR>Dragan,D.</AUTHOR><AUTHOR>Gringel,T.</AUTHOR><AUTHOR>Hall,J.</AUTHOR><AUTHOR>Tschichholz,M.</AUTHOR><AUTHOR>Vortisch,W.</AUTHOR></AUTHORS><YEAR>2000</YEAR><TITLE>Integrated Trouble Management to Support Service Quality Assurance in a Multi-Provider Context</TITLE><PLACE_PUBLISHED>Proceedings of 7th International Conference on Intelligence in Services and Networks, Athens, Greece </PLACE_PUBLISHED><PUBLISHER>LNCS, Springer</PUBLISHER><PAGES>117-132</PAGES><LABEL>Sinnott:2000:7298</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>