<XML><RECORDS><RECORD><REFERENCE_TYPE>3</REFERENCE_TYPE><REFNUM>7299</REFNUM><AUTHORS><AUTHOR>Sinnott,R.O.</AUTHOR><AUTHOR>Gringel,T.</AUTHOR><AUTHOR>Tschichholz,M.</AUTHOR><AUTHOR>Vortisch,W.</AUTHOR></AUTHORS><YEAR>2000</YEAR><TITLE>Supporting Service Quality Assurance via Trouble Management</TITLE><PLACE_PUBLISHED>Proceedings of Third International Conference on Management of Multimedia Networks and Services 2000, pages 193-206, 2000, Fortaleza - Ceara, Brazil. </PLACE_PUBLISHED><PUBLISHER>LNCS, Springer</PUBLISHER><PAGES>193-206</PAGES><LABEL>Sinnott:2000:7299</LABEL><ABSTRACT> </ABSTRACT></RECORD></RECORDS></XML>