<XML><RECORDS><RECORD><REFERENCE_TYPE>0</REFERENCE_TYPE><REFNUM>7799</REFNUM><AUTHORS><AUTHOR>Johnson,C.W.</AUTHOR></AUTHORS><YEAR>2004</YEAR><TITLE> Communication Breakdown Between the Suppliers and Users of Clinical Devices</TITLE><PLACE_PUBLISHED>Biomedical Instrumentation and Technology Journal, Volume 38, Number 1, </PLACE_PUBLISHED><PUBLISHER>N/A</PUBLISHER><PAGES>54-78</PAGES><LABEL>Johnson:2004:7799</LABEL><KEYWORDS><KEYWORD>Healthcare</KEYWORD></KEYWORDS<ABSTRACT>New technologies place considerable demands on the clinicians who must learn to operate them. These demands have increased with the growing complexity of more diverse and interconnected systems. New technologies have also altered social and working relationships in many clinical environments. Increasing reliance is placed on the technical staff that must service and maintain new devices. Similarly, a range of devices now enables patients to take a more pro-active role in monitoring and treating their conditions outside traditional clinical environments. These changes in patterns of healthcare provision increase the importance of the support that clinicians, technicians and patients receive from device manufacturers. Similarly, device providers rely upon this increasingly diverse range of end-users to provide them with information about potential problems with the systems that they supply. The following pages use incident reports submitted to the FDA over the last twelve months to illustrate the problems that arise when communication breaks-down between the users and providers of healthcare technology. </ABSTRACT><URL>http://www.dcs.gla.ac.uk/~johnson/papers/AAMI/AAMI_Johnson.pdf</URL></RECORD></RECORDS></XML>