<XML><RECORDS><RECORD><REFERENCE_TYPE>0</REFERENCE_TYPE><REFNUM>8446</REFNUM><AUTHORS><AUTHOR>Renaud,K.</AUTHOR><AUTHOR>Ramsay,J.</AUTHOR><AUTHOR>Hair,M.</AUTHOR></AUTHORS><YEAR>2007</YEAR><TITLE>You've got email. Shall I deal with it now?</TITLE><PLACE_PUBLISHED>International Journal of Human Computer Interaction</PLACE_PUBLISHED><PUBLISHER>N/A</PUBLISHER><PAGES>313-332</PAGES><LABEL>Renaud:2007:8446</LABEL><KEYWORDS><KEYWORD>Email</KEYWORD></KEYWORDS<ABSTRACT>This paper considers the nature of email from the recipient’s perspective – what the seemingly free and easy communication really costs the recipient. Information gathered by electronic monitoring software is shown to be at odds with the results of an online survey of email users’ perceptions of their email experience - users drastically underestimate the disruptive effects of email. We conclude that the constant monitoring of email actually reduces productivity and that there is a need for increased power, control and awareness on the part of the email recipient to ensure that email remains a tool, rather than a tyrant. We need to alert the user of the true cost of email alerts.</ABSTRACT></RECORD></RECORDS></XML>