Computing at Glasgow University
Paper ID: 8870
DCS Tech Report Number: TR-2008-272

A User Centered Exploration of Multiple Stakeholder Requirements for Home Care Technology
McGee-Lennon,M. Clark,J.

Publication Type: Tech Report (internal)
Appeared in: DCS Technical Report Series
Page Numbers :
Publisher: Dept of Computing Science, University of Glasgow
Year: 2008

This paper describes the motivation for, and results from, multi-stakeholder user engagement work being conducted within the MATCH home care technology project ( The ageing population is leading to new ways of looking at how we deliver social and health care services and the use of technology is already playing a part in new models of care. The aim of this work is to identify and categorise the different needs and requirements of the various stakeholders in home care technology using scenario based focus groups with individual and mixed stakeholder groups. As well as identifying requirements, this work ultimately aims to develop and document methodologies to facilitate the elicitation of complex, dynamic, multi-stakeholder requirements and needs. This paper presents initial findings from four focus group sessions with stakeholders (2x Social Care, 1x Policy makers, 1x Assistive technology installation technicians). The results suggest that a scenario based focus group approach can contribute successfully to informing the design of acceptable and usable home care technologies. Furthermore, the use of a multi- stakeholder approach can reveal richer explanations of the issues arising.

Keywords: Home care systems, care at home, stakeholder requirements, participatory design, focus groups, framework analysis, requirements

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