UNIVERSITY of GLASGOW

Computing at Glasgow University
 
Paper ID: 9344
DCS Tech Report Number: TR-2009-314

A Stakeholder Centered Exploration of the Current Barriers to the Uptake of Home Care Technology in the UK
Clark,J.S. McGee-Lennon,M.R.

Publication Type: Tech Report (internal)
Appeared in: DCS Technical Report Series
Page Numbers : 1-24
Publisher: Dept of Computing Science, University of Glasgow
Year: 2009
Abstract:

An increase in the ageing UK population is leading to new ways of looking at how we deliver health and social care services in the UK. The use of technology and telecare is already playing a part in these new models of care. Yet despite the current advances in technology and networking capability in the home, telecare solutions have not been taken up as eagerly as might have been anticipated. The study reported here used scenario-based focus groups with a wide variety of stakeholders in home care to identify the existing barriers to the successful uptake of telecare in Scotland. Six focus group sessions were conducted with individual stakeholder groups (social care workers, policy makers, telecare installation technicians, older users, informal carers) and five conducted with mixed stakeholder groups. The focus groups used the same home care scenario to identify and categorise the different perceptions, attitudes, and expectations of the various stakeholders when discussing telecare implementation for a fictitious elderly couple. The emerging themes from the focus groups were analysed and categorized according to the Framework Approach [12]. We present a synthesized list of the current barriers to the uptake of home care technology - and discuss how each of these barriers might be overcome. If these barriers are addressed, we believe telehealth care technologies will be better designed, more usable, easier to prescribe effectively, more acceptable to more users in more contexts, and ultimately more common place in homes throughout the UK.

Keywords: telecare, assistive technology, care at home, home care systems, complex stakeholder requirements


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