University of Glasgow
Time allowed: 2 hours and 15 minutes
Answer ALL questions.
a) Please provide BRIEF answers to the following questions:
[2 marks per answer, 10 marks in total]
b) Why can it be particularly difficult for designers to obtain an impression of an expert user?s mental model of an interactive computer system?
c) User interface design often centres on identifying an appropriate abstraction for an underlying computer system. For example, the waste-paper basket on the desktop of most operating systems provides an abstraction of the delete function. Files are deleted by placing them in the waste-paper basket.
What are the dangers associated with hiding the underlying complexity of computer systems in this way?
d) The Johnson Corporation have won a contract to develop a web-based system that is intended to help elderly users find friends and relations that they have known in their childhood. Write a brief technical report for the manager of the project describing how you would go about conducting requirements elicitation for the design of an interface to this application.