University of Glasgow
Time allowed: 2 hours and 15 minutes
Answer ALL questions.
a) Please provide BRIEF answers to the following questions:
[2 marks per answer, 10 marks in total]
b) Briefly explain why it is important to choose an appropriate font and point size when designing interactive software and any associated documentation.
c) Minimal manuals have been proposed as a means of helping users to get started with interactive systems. Instead of relying on large documents with hundreds of pages of detailed references, users are given a short summary of the initial functionality. Briefly describe how you would design an interface so that users could gradually learn more about a system once they had become familiar with the content in the minimal manual.
d) The Johnson Corporation has won a contract to develop on-line documentation for a new device that will play digital music in a range of formats such as MP3 and WMA. The device will be sent to customers with a minimal manual. If they want to learn how to exploit more advanced features of the device then they will have to access a web site. Briefly describe how you would plan the formative evaluation of this documentation.