CRM TRAINING METHODS AND PROCESSES
Phase Two - Basic Skills training - 3/4 days classroom residential
Objectives:
- Knowledge:
- Perceptions
- How teams develop
- Problem solving & decision making processes
- Behaviours and their differences
- Thought processes
- Respect and individual rights
- Development of attitudes
- Communications toolkits
- Skills:
- Attitudes
- Activities:
- Presentations
- Experiential learning - (Recreating situations and experiences, using feelings to log in
learning, experimenting in safe environments with cause and effect behaviour exercises)
- Role play
- Videod exercises
- Team exercises
- Giving & receiving positive and negative criticism
- Counselling
- Case studies
- Discussion groups
- Social and leisure activities
Acknowledgement: Quality Crew Resource Management
,
Human Factors Group Of The Royal Aeronautical Society.