Chris Johnson, Index
Human Error and Group Work:
Crew Resource Management

CRM TRAINING METHODS AND PROCESSES

Phase Two - Basic Skills training - 3/4 days classroom residential Objectives:

  1. Knowledge:
    • Perceptions
    • How teams develop
    • Problem solving & decision making processes
    • Behaviours and their differences
    • Thought processes
    • Respect and individual rights
    • Development of attitudes
    • Communications toolkits
  2. Skills:
    • See Appendix B
  3. Attitudes
    • See Appendix B
  4. Activities:
    • Presentations
    • Experiential learning - (Recreating situations and experiences, using feelings to log in learning, experimenting in safe environments with cause and effect behaviour exercises)
    • Role play
    • Videod exercises
    • Team exercises
    • Giving & receiving positive and negative criticism
    • Counselling
    • Case studies
    • Discussion groups
    • Social and leisure activities
Acknowledgement: Quality Crew Resource Management , Human Factors Group Of The Royal Aeronautical Society.
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