@InProceedings{,
  author = 	 {Karen Renaud, Paula Kotze and Tobias van Dyk},
  title = 	 {A Mechanism for Evaluating Feedback of E-Commerce Sites},
  booktitle = 	 {The first IFIP conference on E-Commerce, E-Business, E-Government (I3E)},
  series = 	 {IFIP Conference Proceedings},
  year = 	 {2001},
  publisher = {Kluwer},
  address = 	 {Zurich, Switzerland},
  month = 	 { 3-5 October},
  pages = 	 {389-398},
}