Chris Johnson, Index
Incident Reporting:
Research Issues
- Reports only contain:
- partial accounts of an incident.
- Incident reports are baised:
- some users never report;
- some incidents are never reported;
- what information is missing?
- Combine incident reports with:
- observational studies of users;
- what people say happens?
- what actually does happen?
- Reports guide/trigger observations;
- Daniela Busse's work in Glasgow.
