Chris Johnson, Index
Human Error and Group Work:
Crew Resource Management
FAA Advisory Circular 120-51A 1993
- Briefings are interactive and emphasize the importance of questions, critique, and the offering of
information.
- Crew members speak up and state their information with appropriate persistence until there is
some clear resolution.
- Critique is accepted objectively and non-defensively.
- The effects of stress and fatigue on performance are recognised.
NASA /UT LOS Checklist
- When conflicts arise, the crew remain focused on the problem or situation at hand. Crew
members listen actively to ideas and opinions and admit mistakes when wrong, conflict issues are
identified and resolved.
- Crew members verbalize and acknowledge entries to automated systems parameters.
- Cabin crew are included as part of team in briefings, as appropriate, and guidelines are
established for coordination between flight deck and cabin.
Cited in Quality Crew Resource Management,
Human Factors Group Of The Royal Aeronautical Society.