Phase One - Awareness training - 2 days classroom (residential or non-residential).

Objectives:

1. Knowledge:
   • Relevance of CRM to flight safety and the efficient operation of an aircraft
   • How CRM reduces stress and improves working environment
   • Human information processing
   • Theory of human error
   • Physiological effects of stress and fatigue
   • Visual & aural limitations
   • Motivation
   • Cultural differences
   • CRM language and jargon.
   • The CRM development process
   • Roles such as leadership and followership
   • Systems approach to safety and man machine interface and SHEL model
   • Self awareness
   • Personality types
   • Evaluation of CRM
2. Skills:
   • Nil
3. Attitudes:
   • Motivated to observe situations, others' and own behaviour in future.
   • Belief in the value of developing CRM skills.
4. Activities:
   • Presentations
   • Analysis of incidents and accidents by case study or video
   • Discussion groups
   • Self disclosure
   • Personality profiling and processing
   • Physiological experience exercises
   • Self study